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Returns & Exchanges

Returns Procedure

To initiate a return, please contact us by chat or email with your order number. Our team will promptly provide you with a Return Merchandise Authorization (RMA) number, our return address and instructions.

We reserve the right to request certain information or pictures of the product prior to approving a return.

Return Policy

  • Returns must be initiated and requested within 30 days of the order date.
  • All products must be in the original packaging and condition.
  • Returns must be requested and approved by our team.
  • Customer is responsible for return shipping.
  • We will issue a full refund less a fee of $15 per product up to a maximum of $30 to cover initial shipping charges.
  • Express/expedited shipping charges are non-refundable.

Exchanges Procedure

  1. Place an order for the new product you wish to purchase.
  2. Request a return authorization number for your original order.
  3. Return the original order.
  4. Receive a full refund on the original order.

Exchanges must be made within 30 days of the purchase date. Exchanges require you to place a new order and return your original order. Once the original order is returned to us, it will be refunded in full and the exchange process will be complete.

Refunds & Credits

Returns are processed and refunded within 48 business hours of receiving them. While refunds are immediate on our end, it may take your bank up to 10 business days to return the funds to your account. Refunds will be returned to your original form of payment.

Incomplete, Damaged, or Broken Products

If your order arrives incomplete, damaged, or broken, please contact us. A brand new product will be shipped out to you. Do not install or use the product. Our team may request and require information or pictures before sending out a new product.

Cancelling Your Order

To cancel and order, please contact us. The order cancellation deadline is 10:30 am EST during weekdays for orders that have no yet shipped. If your order has already shipped, it can no longer be cancelled.

Warranty Procedure

  1. Contact our live chat support (9AM to 5 PM EST) to troubleshoot the problem you are experiencing.
  2. Obtain approval for your warranty claim.
  3. Pay shipping cost for replacement part(s).
  4. Receive replacement part(s) in 2-3 business days.