All information that is gathered on the website, such as your name, company name, address(es), email(s), order details, etc., will be stored in our database that is armed with a highly sophisticated encryption system. We do not keep, record, or store any payment information (credit card number, expiry date, security numbers, or PayPal information). Your personal information will never be sold under any circumstances.
Your personal information (including name, addresses, and email) and order information (product(s) ordered) are used for the sole purpose of processing your order and shared only with our payment processors, third-party technology providers, couriers, and order fulfillment centers and partners. Your personal information will never be sold under any circumstances. Your personal information may also be used in order to provide you with after-sale service including but not limited to order confirmation, shipping confirmation, product exchanges, warranty claims, returns, full or partial refunds, and any other after-sale service required.
Customers must note that prices on our online store, promotional emails, or any other place(s) where prices are advertised are subject to change at any time and at our at sole discretion without prior warning.
All prices listed are in United States dollars (USD). When purchasing using a foreign currency, your bank, credit card or payment provider will automatically convert the charge using their own currency conversion rate on or around the time of the purchase. All refunds (full or partial) to foreign currency payment methods will be issued in USD and will be converted by your bank, credit card, or payment provider automatically using their own currency conversion rate on or around the time of the refund.
American orders are not subject to sales taxes. All Canadian orders are subject to federal taxes and province or territory-specific sales taxes.
We reserve the right to use your email in order to send out promotional emails including but not limited to sales, discount coupons, and new product updates. You can easily unsubscribe from our promotional mailing list at your own discretion.
We reserve the right to cancel any order we deem suspicious, fraudulent, incomplete, problematic, or erroneous at any time, without your consent and without prior warning.
We offer free shipping to the United States and Canada on all LED and Xenon HID kits, dash cams, jump starters, and all orders over $85.00.
All non-qualifying products, including but not limited to spare parts and accessories, will be subject to a flat $9.95 shipping charge to the United States and Canada for orders below $85.00.
Orders placed before 11 AM EST with Free Shipping (2-3 business days) will ship out the same day and can be expected to be delivered within two (2) or three (3) business days.
Example: An order that is placed on Monday morning at 9 AM EST will ship out the same day and should be expected by Wednesday or Thursday.
Orders placed after 11 AM EST with Free Shipping (2-3 business days) will ship out the next day and can be expected within two (2) or three (3) business days from the shipping date.
Example: An order that is placed on Monday morning at 3 PM EST will ship out the next day (Tuesday) and should be expected by Thursday or Friday.
Orders placed on Friday after 11 AM EST or over the weekend with the Free Shipping option will be shipped out on the following Monday and can be expected on Wednesday or Thursday. For more information please visit our Shipping Policy.
XenonPro.com offers an Expedited Shipping service for $9.95 that guarantees delivery within 1 to 2 business days from the shipping date.
Orders placed before 11 AM EST with Expedited Shipping (1-2 business days) will ship out the same day and can be expected to be delivered within one (1) or two (2) business days.
Example: An order that is placed on Monday morning at 9 AM EST will ship out the same day and should be expected by Tuesday or Wednesday.
Orders placed after 11 AM EST with Expedited Shipping (1-2 business days) will ship out the next day and can be expected within one (1) or two (2) business days from the shipping date.
Example: An order that is placed on Monday morning at 3 PM EST will ship out the next day (Tuesday) and should be expected by Wednesday or Thursday.
Orders placed on Friday after 11 AM EST or over the weekend with the Expedited Shipping option will be shipped out on the following Monday and can be expected on Tuesday or Wednesday. For more information please visit our Shipping Policy.
Business days are Monday to Friday and do not include weekends (Saturday and Sunday).
We currently do not offer our product selection internationally (outside of the U.S. and Canada) and we do not offer international shipping directly on our online store. For international ordering and shipping quotes, please Contact Us.
Any order that is refused or rejected upon delivery will not be eligible for a return, exchange, or refund. All refused or rejected orders will be destroyed by our shipping partner upon return to their warehouse.
If you did not cancel your order on time, you wish to modify your order or simply no longer want your order, you must accept the delivery and go through our normal return and exchange procedure.
If you are unable to accept your order upon delivery, it will be made available for pickup by our delivery partner. It is the customer’s responsibility to pick up their order within the hold time frame (typically 7-days).
If you cannot collect your order from the pickup location within the hold time frame, you must contact our shipping partner to request a deadline extension.
If you fail to collect your order within the hold time frame and/or to make arrangements for a deadline extension, the order will be deemed refused/rejected and will be destroyed by our shipping partner.
As per our Terms & Conditions, refused/rejected orders are not eligible for a return, exchange, or refund.
We reserve the right to delay any order to confirm or verify order details, payment, and billing information or any other information we deem necessary prior to shipment.
We are not responsible for delayed shipping times as a result of the courier's errors during the shipping and handling of your product or as a result of a strike. We are not responsible for delayed shipping times as a result of extraordinary events such as extreme weather conditions (hurricanes, floods, earthquakes, tornados, etc.) or war and terrorism-related events.
All our complete HID and LED headlight and fog light conversion kits, as well as our complete dashcam kits, are covered by our industry-best lifetime warranty. Our warranty covers defective bulbs, parts, and components for HID/LED lighting kits and defective cameras and accessories for dashcam kits. Replacements bulbs, cameras, parts, accessories and/or components will be replaced free of charge but will be subject to a mandatory shipping charge.
Our warranty does not cover bulbs, cameras, parts, accessories, and components that are damaged or broken during installation, normal wear and tear, car accidents, or as a result of extraordinary circumstances including but not limited to hurricanes, floods, tsunamis, earthquakes, theft, vandalism, wars, and acts of terrorism. Partial kits (bulbs only) and individually purchased accessories and components (ballasts, harnesses, capacitors, etc.) are not covered by our lifetime warranty.
For more information or to begin a warranty claim please visit our Lifetime Warranty Policy.
We guarantee that the bulbs you receive will be an exact match to your car's factory bulbs and that the locking tabs will align perfectly to factory bulbs. Given that HID and LED bulbs contain extra components not found in halogen bulbs (including but not limited to micro-fans, ballasts, drivers, etc.) some vehicles with a smaller headlight or fog light housing and/or dust covers may require minor modifications in order to complete the installation. It is the customer's responsibility to ensure that installing an HID or LED conversion kit is feasible prior to ordering.
Some vehicles, including but not limited to Audi's, BMW's, Volkswagen's, and Mercedes', may require adapter/retainers/clips for the bulb socket. Said adapters/retainers/clips may impact installation and fitment, and are not included in our LED and HID headlight bulb conversion kits. It is the customer's responsibility to acquire said adapters/retainers/clips and to ensure they are compatible with our LED and HID bulbs and products prior to ordering.
All of our HID and LED headlight/fog light conversion kits are designed to be extremely easy to configure and install once you have access to your vehicle's headlight or fog light housing. Accessing the headlight or fog light housing is different for each vehicle. While it is generally easy to access the headlight or fog light housing in most vehicles, it is more complex in some cars and trucks. It is the customer's responsibility to know and understand the procedure prior to ordering.